One of the most frustrating experiences online is waiting for a page to load, or trying to complete a transaction for that 'must have' item, and being greeted with an unresponsive screen. In fact, Akamai's 2015 Performance Matters report found that 49% of consumers expect a page to load in two seconds or less. As consumers' expectations for page load-speed increases, their patience for slow-loading websites decreases. Currently, only 51% of consumers "wait patiently" for a website to load, compared to 63% five years ago.
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July 2016 Archives
Today, delivering a consistent and compelling consumer experience is the cornerstone of every online strategy for brands and retailers. It is driving all manner of innovations including advanced personalisation, new payment methods, and mobile optimisation, with the aim to provide the best possible connection for their device, regardless of connection type and speed.