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On October 2020, the Akamai Technical Enablement and Education (TE&E) Team -- responsible for creating product-training certifications for employees (Global Services and Support [GSS]), customers (Akamai University), and channel partners (Advanced Partner Enablement) -- won its second industry award for program design, functionality, and impact.
Why Improve Viewer Experience? Why Now? As online video viewership continues its march to digital mediums and platforms, viewer expectation around the quality of experience is also maturing. Increased video streaming choices and the low cost of switching providers are leading viewers to churn if the viewing experience is poor.
Why Services and Support? Whether you are new to Akamai or increasing your adoption of our solutions, Services and Support is here to help you take on the most challenging problems businesses face today, so you can offer consistent, fast, secure experiences to your customers.
In April 2019, Netflix viewers streamed 164 million hours of on-demand content per day. Fast forward a year. In April 2020, Twitch streamed 55 million hours per day. The vast majority of that was live.
In today's fast-moving digital world, we know businesses need to rapidly adapt to meet user expectations and stay competitive. At Akamai, we see a world of unimagined potential, enabled through the unique power of the Akamai Edge. It's this power, backed by the support of our 2000 global experts, located in over 20 countries, that creates the agility your business needs to accelerate and secure your multi-cloud world -- and
Many organizations are well underway on their journey to using cloud platforms to become more agile, reduce costs, and drive efficiencies. Nobody wants to reinvent the wheel though so to speak, and reusing established design patterns can be the difference between a delayed rollout and a fast and effective implementation of your cloud-based service or application. Read on to discover how Akamai fits into such prevalent design patterns, all the
I gave a keynote at a customer experience conference in New York City earlier this month. The title was "It Takes a Village: Creating a Customer-Centric Culture That Works," and it was about how people make a difference. We all know that research and studies will evolve and acronyms will change, but at the heart of all customer programs are the customer and the people who touch them. Recent opinion
I'm often asked by our customers how their web sites compare to the industry averages, in terms of speed and size. While the numbers vary depending on the business, devices used and audiences, we can leverage the information gathered by httparchive.org to report overall metrics for desktop home pages.
2015 "Big Game" ads can cost up to $4.5 million apiece. I believe most of the broadcasters, advertisers, partners and sponsors planned for their investment to help drive users to their respective web sites and generate significant social media buzz.