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3 Key Insights

As the mother of two Millennials, I know first-hand about the wants and needs of this young generation. My sons are always connected to their smartphones, expect immediacy in their digital experiences, have very little patience for processes that aren't smooth and easy, and spend significant time researching products and services in-depth online before making purchasing decisions. Because of this dedication to pre-purchase research, there have been times that, even though I study and research the financial services industry every day,  they have introduced me to a new finance app, or credit card offer that I hadn't yet discovered.

Digital Transformation, Millennials, and the Future of Financial Services

Digital performance is more important to Financial Services Institutions (FSIs) than ever before. As they continue to work to regain the trust of customers, investors, and regulators, FSIs must prepare to engage and attract the next generation of customers - millennials. Simultaneously, digitally native startups are making inroads on their market share. In response, FSIs must undergo a digital transformation - redefining value propositions and optimizing business models and processes with a laser focus on changing customer relationships and experiences. To support this innovation, FSIs must rely on web performance and security experts to deliver fast, safe, digital experiences to their customers and focus on what they do best - build trusted relationships based on exceptional financial services.

I recently spoke with Insurance CIO Outlook Magazine in response to an award Akamai received as a top 10 security provider for insurers. As part of the discussion, I shared the importance of security for insurance digital transformation.

The discussions among the insurance industry participants at Akamai's Edge conference this past October were fascinating. It was abundantly clear, that there are major shifts ahead that will set the course for where the industry is headed in the long-term. Although the insurance industry as a whole has been less agile, heavily burdened by legacy systems and is really one of the last data-driven businesses to realize a full digital disruption, the tides are definitely changing.

What's Your Headroom?

The recent volatility in the stock market serves as a reminder to those in the brokerage world about the challenges of capacity planning during unstable equity markets.  We are only 10 trading days into 2016, and the the S&P 500 index is down 8.0%.  As shown in the table below, we've now had 4 days of 400+ point swings in the market.

"Fingerprint banking", or the ability to conduct financial transactions from your phone with your fingerprint, without the need for a username and password, has quickly become a mainstream feature in banking apps around the globe.  But will this new feature convince mobile holdouts - those customers that don't trust mobile banking - to cross over?  Or will it further scare them away?

FinTech Landscape Comparison: U.K. vs. the U.S.

If you are a FinTech junkie like myself, you review dozens or articles each week from around the world to try to keep up with the latest hot news and hot companies in this space.  Many of the articles highlight recent startups, or report on the investments banks are making in specific companies or their own innovation centers to keep pace with this hot sector.  It's all very exciting, but it's hard to formulate a deeper understanding of the industry as a whole.

Akamai and Quantum Dawn 3 - That's a Wrap!

On September 16, 2015 the Securities Industry and Financial Markets Association (SIFMAconducted Quantum Dawn 3, the third in a series of cyber attack exercises against the capital markets industry.  Over 650 people from more than 80 firms and government agencies participated in the exercise.  And this year, for the first time, Akamai was invited to take part.

Recap of "The Banker: Top 1000 World Banks 2015"

Each year since 1970, The Banker has published a list of the world's 1000 largest banks, providing a key source of data and analysis for the industry.  As the strategist for financial services for Akamai, I look forward to seeing this new list each summer, watching how Akamai's banking customers move up or down, and tracking our market penetration.  But beyond that, The Banker provides excellent commentary on the shifts in global banking, the forces behind those movements, and the overall health of the sector.

Below is a summary of major points made in The Banker's most recent publication, along with my own thoughts on China.


As the new Industry Marketing Manager for Financial Services at Akamai, I am thrilled to be attending my very first Edge Customer Conference! The Edge conference will provide a great opportunity to network with like-minded professionals, nurture existing relationships, and build new ones.

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