In today's fast-moving digital world, we know businesses need to rapidly adapt to meet user expectations and stay competitive. At Akamai, we see a world of unimagined potential, enabled through the unique power of the Akamai Edge. It's this power, backed by the support of our 2000 global experts, located in over 20 countries, that creates the agility your business needs to accelerate and secure your multi-cloud world -- and own your digital future.
No matter where you are in your digital journey we have the tools and expert support to help you achieve your most challenging business goals. In response to market changes, we are transforming the way we build and deliver our professional services, making it easier than ever before to harness the power of Akamai's experts with streamlined packages and critical feature enhancements.
So what benefits will these new products deliver?
More transparency through in-depth Technical Business Assessments focused on critical customer-defined business goals
Higher levels of consistency with week-over-week reporting available on-demand to provide visibility into ongoing tasks and projects, recently completed items and trends on engagement
Faster response to critical issues, around the clock, through an Express Routing Code
Reduced problem recurrence through Programmatic Health Checks by systematically identifying gaps, uncovering problems and identifying areas for optimization on your critical properties
Uncover potential, availability and configuration risks with Proactive Services Availability Monitoring and alerting to rapidly inform your of critical issues and provide recommendations to address identified gaps
Gain competitive edge through high value technology consulting delivered by aligned Akamai technical experts
And Improved Self-sufficiency through unlimited Akamai University seats and a customizable onsite training with advanced training on topics including DevOps and Advanced Bot Manager
Three Tiers of Service
Premium 3.0 - New
Harnesses the power of Akamai's experts to help you achieve your most challenging business goals by leveraging Akamai's fastest response times, high-touch technology consulting, programmatic health checks, technical business assessments, proactive monitoring and alerting, 24/7 global support, and off-hour configuration assistance.
Advanced - New
Introducing a consolidated mid-tier solution delivering aligned advisory expertise and support to guide, enable, and de-risk your business. Helping you close visibility gaps, uncover problems, and discover opportunities for optimization.
Plus - New
Bolster confidence in your operations and prevent issue reocurrence by leveraging expert assistance and support, delivered to promote product adoption and health of your Akamai account.
For more information about this and other enhancements please check out www.akamai.com/March2019!