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Video: Incident Management at Akamai

At Akamai, incidents happen daily. Despite strong controls, it's inevitable that problems will arise when so much content is being handled, processed and distributed within Akamai and on behalf of customers. To deal with that reality, the company has a set of procedures to manage incidents as they materialize. Most incidents are resolved by small interventions in the network. In this whiteboard presentation, Bill Brenner gives an overview.

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